ML139 - Customer Focus
This course will show you how to target the right customers and build their long-term loyalty by developing systems for learning about, - and responding to, their needs.
Course Reviews
Course Rating
"Good Course!! This will be a good discussion for our team meetings."
"The information presented was very helpful."
"The information this course offers is very helpful and beneficial. I especially enjoyed the downloadable worksheets. I will definitely be using some of this context in my classroom."
"I benefited a great deal from this course. I will definitely be taking some of what I learned to the classroom. I especially like the downloadable worksheets this course offers that can be used in calculating goals for customers as well as employees."
"The course helped me look at 'customer focus' as a whole. It's very important to focus on all of the details."
"Customer Focus was a very good course. The emphasis on treating employees well was outstanding. Allowing latitude, emphasis on training and avoiding the morale killer, micro managing. "
Course Structure
Course Format
- Can Start Anytime
- Self-paced (within course enrollment timeframe)
- 4 Hours of Activities
Completion Requirements
- Study Course Content
- Pass ALL Required Quizzes
Certificate of Completion
- 4 Hours of Continuing Education
- Available for download at the end of the course
Technology Requirements
- A Web browser with JavaScript and cookies enabled
- Adobe Flash Player
- Speakers or headphones
Course Objectives
Customer Focus
- Understand the service-profit chain-and in particular the interrelationships among customer satisfaction, customer loyalty, employee capability, and company profitability.
- Build and refine a process for delivering extraordinary value to these key customers.
Community TV
- NA
Lounge Group
This course provides you with a lifelong peer-to-peer learning opportunity through a specific Performance Group created within the Career College Lounge, a learning community of career college professionals. This allows you to learn and share with your peers at any time you want, even after you complete the course.
How to Enroll
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Enter an enrollment key in the field above.
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Click "Enroll".
