AD105 - Communication Essentials

Effective communication skills are essential in every aspect of life - especially in our work with students. This course provides a foundational understanding of all forms of communication and offers new techniques to improve admissions performance. In addition, a communication hierarchy provides participants with an advanced understanding of rapport building and connecting with today's students.


 

Course Reviews


Course Rating
"Made me stop and think about how to really listen and hear what is being said to me not what I think I am going to hear."
"Great course, I learned a lot!"
"Really enjoyed this course! It really opened my eyes to improving my communication skills!"
"It was a great learning experience. I feel that I have improved my communication skills as an Admissions Representative by mirroring the prospective student."
"I was very pleased with this course. I have a lot more knowledge of communication with prospects and people in general that I will use this with."
"I enjoyed learning about communication skills because they are so important in my profession. Thank you!"
"This was a great course. Challenging enough to make you think and interactive enough to make it fun. I will definitely suggest this course for anyone in higher education admissions thank you"
"Good course with interesting content. I walk away with principles to practice, apply and improve. Thanks for a positive experience."
"I’ve always known the difference between Empathic and Sympathetic, however, I didn't realize until taking this course how much I listen and converse sympathetically. I am now more aware and intend on listening more empathetically. This will also help me be less judgmental. Great Course!"
"Although I felt I was an excellent communicator, I learned new ideas and methods and am looking forward to putting them into practice at my school and personally as well. This course was easy to follow and interesting as well. It was very well presented."
"This online course is incredible. It has very important and useful to my work."
"Examples and detailed explanations were very useful. The course allowed for introspection of my own daily habits and realization of how aligned my current skills are to the content."
"Thank you for bring such interactive approach on this course. It is really beneficial for my upcoming tasks and work related experiences."
"Very detailed course that allows people to understand communications basics."

Course Structure


Course Format

  • Can Start Anytime
  • Self-paced (within course enrollment timeframe)
  • 4 Hours of Activities

Completion Requirements

  • Study Course Content
  • Pass ALL Required Quizzes

Certificate of Completion

  • 4 Hours of Continuing Education
  • Available for download at the end of the course

Technology Requirements

  • A Web browser with JavaScript and cookies enabled
  • Adobe Flash Player
  • Speakers or headphones

Course Objectives


Module 1: Methods of Communication

  • Identify common components of communication.
  • Understand your communication capacity.
  • Articulate the steps in the communication formula.
  • Apply communication formula to various forms of communication.

Module 2: Principles of Communication

  • Define the Five Principles of Effective Communication.
  • Learn common body language signals.
  • Understand how you are influenced and how you may influence others.
  • Articulate the difference between empathy and sympathy.

Module 3: Advanced Listening Skills

  • Identify how listening helps us to connect with others.
  • Uncover the ways we may limit our listening.
  • Learn the three levels of listening.
  • Understand active listening.
  • Identify your personal areas for refinement.

Module 4: Making the Connection

  • Discover 4 essential skills for connecting with people.
  • Identify methods for reading people.
  • Incorporate skills into your daily interactions.
  • Apply skills learned.

Module 5: Community TV

  • NA

Lounge Group


This course provides you with a lifelong peer-to-peer learning opportunity through a specific Performance Group created within the Career College Lounge, a learning community of career college professionals. This allows you to learn and share with your peers at any time you want, even after you complete the course.

Go to the Performance Group for this Course

How to Enroll

  1. Buy Enrollment Keys

  2. Enter an enrollment key in the field above.

  3. Click "Enroll".