CM102 - Raising the Bar - Compliant Communications with Students
This course is designed for employees of all roles and levels at institutions that participate in federal financial aid programs. The course provides an awareness of prohibited acts which could adversely impact operations, and covers the requirements which must be adhered to in order to maintain good standing with state* and federal regulations as outlined in the Program Integrity rules. Emphasis is on areas of misrepresentation related to advertising and recruitment activities, interactions with prospective students and appropriate communication of disclosures and other publications.
*This course currently covers the regulations for the following states: AZ, CA, CO, FL, GA, IL, IN, KS, LA, MA, MI, MN, MO, MS, NC, NM, OH, OK, OR, PA, SC, TN, TX, VA, WA. Course participants can select specific state(s) at the beginning of the course to customize the training content to their state.
Course Reviews
Course Rating
"Very relevant subject matter. Presented in an excellent easy to understand manner. Important topic for our sector!"
"I was really impressed by the relevancy of this course. It contained a lot of current information that recently has been updated."
"Very informative course. I really enjoyed it, and I learned a lot from reading other responses on the forums as well as the course content."
"Glad this is a yearly requirement so I can put it into action, both the old and the new!"
"This course really tested me. As a Compliance Officer I should know all the rules and regulations that the school must follow. I now know that there are things I did not know but am going to make it my duty to make sure everything is followed. I enjoyed this course very much. I enjoyed learning new things, even things I did not know were something I needed to know. Excellent!"
"Excellent course. Should be mandatory for all career college employees."
"This course provided me with knowledge that I'll be able to share with others, to keep us thinking compliance at all times."
"I felt the course was very helpful to keep up to date with everything going on in our industry. It also refreshed and brought some new things to light as well."
"There was much I did not know about compliance. This course was well constructed and I enjoyed the interactive scenarios."
"This training has really reminded me of all of the changes that have taken place in the education field since the safe harbor laws were updated to more specific standards in the education field. Many of these topics were part of communications over the past years since 2012, but it really reflects on some very specific changes regarding financial aid verifications and additional securities to protect the students among many other topics. I also was able to review some proper language to use with students when interacting with them. Students get upset at times because of the information requested of them when applying for financial aid, but these are Federal laws that must be followed and it is very important to communicate and educate the student. Great information that can be applied every day!"
"The information provided in this online course was precise and succinct. As an administrator that interacts with all facts of the institution, the information I reviewed and/or learned will definitely be shared and applied. Although, the information is required knowledge, refreshers are very useful and always informative. "
"One of the best things that compliance teaches us is the fact that we are accountable. This course certainly highlights the vast network that is like a running wheel- in constant motion. Every department- be it admissions, education, career services, even corporate- all have a logical cicuitry that is intricate. It's important to know the facts and logic behing these modals. This way proving that it is not just a business but one that has value and strength of character."
"Course was very informative, streamlined, organized and user friendly. I like that your progress is saved and that you can easily resume without completing the entire course in one sitting."
"Excellent course! I learned many things about compliance and communications. Looking forward to taking more of these courses online!"
"I enjoyed going through the material in this course on the second read. I appreciate the context and background given to the amended regulations. I find this brings understanding. I find this information useful and will put it to use in my job."
"I liked the scenario based questions where we had to choose the appropriate response. Some of the rules and regulations are worded in a complicated way so it helped to see those in action in a scenario."
"Thank you I learned a lot. I will use these tools an information to make myself better at admissions. Integrity is everything when dealing with students. "
"This module was very insightful and useful to understand regulations at the state level for educational institutions. Compliancy policies were analyzed and different scenarios were given to implement the knowledge acquired. This will be very helpful information for me as
an educator. "
"I enjoyed CM102 because it is part of my daily day. Additionally having peers who do not have this as part of their wheel house, inspired me to help guide them too and for them to understand my role in the organization"
"With this course I really liked the interactive activities. Those really helped me to understand the material and also how to apply the material I was learning. The quizzes after each module was also very helpful to make sure I was retaining the information and really know that I understood all the information given. "
"Great and I learned a ton, I loved that it would read it out loud. I was able to listen to it while I did other things and really comprehend what it was saying. "
Course Structure
Course Format
- Can Start Anytime
- Self-paced (within course enrollment timeframe)
- 4 Hours of Activities
Completion Requirements
- Study Course Content
- Pass ALL Required Quizzes
Certificate of Completion
- 4 Hours of Continuing Education
- Available for download at the end of the course
Technology Requirements
- A Web browser with JavaScript and cookies enabled
- Adobe Flash Player
- Speakers or headphones
Course Objectives
Module 1: Doing the Right Thing
- Gain understanding of risks associated with non-compliance of regulations.
- Attain awareness of current Department of Education regulations.
- Increase insight to state-level requirements driven by federal regulations.
- Ensure understanding of Do-Not-Call guidelines and penalties.
- Gain knowledge of guidelines, risks, and penalties related to the CAN-SPAM Act.
Module 2: Prospective Student Interactions
- Gain knowledge of specific guidelines regarding recruitment activities.
- Gain understanding of restrictions specific to referencing job placement.
- Gain insight to restrictions related to program expectations and outcomes.
- Attain knowledge of specific inducements and conduct considered to be inappropriate.
- Ensure understanding of additional areas of potential misrepresentation under scrutiny by federal and/or state agencies.
Module 3: Institution Activities
- Identify relevant state agencies with oversight of higher education institutions for consumer protection.
- Gain knowledge of specific rules regarding advertising and marketing.
- Attain insight into practices that ensure competitive integrity.
- Gain understanding of the numerous disclosure requirements schools must provide.
- Obtain insight into requirements related to catalogs, websites, and other publications.
Module 4: The Human Factor
- Obtain understanding of general experience and qualifications required for specific positions, as well as prohibited backgrounds.
- Gain insight into the licensing and training requirements of key positions and guidelines regarding titles of certain positions.
- Obtain insight into certain duties and responsibilities which require separation to avoid conflict of interest.
- Obtain understanding of compensation limitations related to specific positions, particularly related to the elimination of the federal safe harbors.
- Identify a summary of ethical standards and guidelines for employees within the higher education industry.
Module 5: Community TV
- NA
Lounge Group
This course provides you with a lifelong peer-to-peer learning opportunity through a specific Performance Group created within the Career College Lounge, a learning community of career college professionals. This allows you to learn and share with your peers at any time you want, even after you complete the course.
How to Enroll
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Enter an enrollment key in the field above.
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Click "Enroll".
