ED209 - Students as Customers

As opportunities for education become more prevalent, educational institutions must compete to increase, or even maintain, their student enrollment levels. More and more institutions are adopting the strategy of treating students like customers in order to be successful. This course will review the characteristics of adult learners and determine the reasons adult students leave the institution. It will discuss the concept of interacting with students as though they are customers and how the students-as-customers concept relates to the instructor and the classroom. This course will also describe the methods and techniques of effective communication. Included are guidelines and techniques for advising and mentoring students.


 

Course Reviews


Course Rating
"This course was very useful. This was a great opportunity to learn about how important listening skills are."
"I found this course to be very beneficial!"
"I really learned a lot in this course, very informative and I am implementing the methods of being active listener to my students."
"Just took this course and I totally recommended to understand the different types of listening skills, types of advising and adult learners."
"Liked the reference citations. The course was content rich and included elements of student advising which I found helpful."
"This was an enjoyable course and I will use it to help all of my staff better understand how to help our students be successful."

Course Structure


Course Format

  • Can Start Anytime
  • Self-paced (within course enrollment timeframe)
  • 4 Hours of Activities

Completion Requirements

  • Study Course Content
  • Pass ALL Required Quizzes

Certificate of Completion

  • 4 Hours of Continuing Education
  • Available for download at the end of the course

Technology Requirements

  • A Web browser with JavaScript and cookies enabled
  • Adobe Flash Player
  • Speakers or headphones

Course Objectives


  • Review characteristics of adult learners and determine reasons adult students leave school.

  • Become familiar with the concept of students as customers.

  • Learn methods of effective communication.

  • Explore guidelines and techniques for advising and mentoring students.

  • Learn how the students-as-customers concept relates to the classroom.

Lounge Group


This course provides you with a lifelong peer-to-peer learning opportunity through a specific Performance Group created within the Career College Lounge, a learning community of career college professionals. This allows you to learn and share with your peers at any time you want, even after you complete the course.

Go to the Performance Group for this Course

How to Enroll

  1. Buy Enrollment Keys

  2. Enter an enrollment key in the field above.

  3. Click "Enroll".