ED209 - Students as Customers
As opportunities for education become more prevalent, educational institutions must compete to increase, or even maintain, their student enrollment levels. More and more institutions are adopting the strategy of treating students like customers in order to be successful. This course will review the characteristics of adult learners and determine the reasons adult students leave the institution. It will discuss the concept of interacting with students as though they are customers and how the students-as-customers concept relates to the instructor and the classroom. This course will also describe the methods and techniques of effective communication. Included are guidelines and techniques for advising and mentoring students.
Course Reviews
Course Rating
Course Structure
Course Format
- Can Start Anytime
- Self-paced (within course enrollment timeframe)
- 4 Hours of Activities
Completion Requirements
- Study Course Content
- Pass ALL Required Quizzes
Certificate of Completion
- 4 Hours of Continuing Education
- Available for download at the end of the course
Technology Requirements
- A Web browser with JavaScript and cookies enabled
- Adobe Flash Player
- Speakers or headphones
Course Objectives
Review characteristics of adult learners and determine reasons adult students leave school.
Become familiar with the concept of students as customers.
Learn methods of effective communication.
Explore guidelines and techniques for advising and mentoring students.
Learn how the students-as-customers concept relates to the classroom.
Lounge Group
This course provides you with a lifelong peer-to-peer learning opportunity through a specific Performance Group created within the Career College Lounge, a learning community of career college professionals. This allows you to learn and share with your peers at any time you want, even after you complete the course.
How to Enroll
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Enter an enrollment key in the field above.
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Click "Enroll".