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ML122

Difficult Interactions

This course will show you how to discuss and resolve difficult interactions in the workplace - whether with employees, peers, bosses, or even suppliers and customers.

This course features content from
Harvard ManageMentor ®

Course Rating
Course Testimonials
Course Structure
Course Objectives
Performance Group
Certification Credits

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In conjunction with the Kentucky Community and Technical College System, MaxKnowledge has been honored by the 1EdTech Consortium as a Learning Impact Award Finalist for scaling pedagogical knowledge and practice through evidence-based technology.

MaxKnowledge Founder & CEO, Dr. Amir Moghadam, has been named as one of Career College Central's top 12 innovators leaping forward with ideas that have influenced the career education realm.

MaxKnowledge Chief Learning Officer, Tarlon Moghadam, has been named as one of Career Education Review's top 20 leaders changing career education.

In collaboration with the Universal Technical Institute, an independent evaluation study by the ROI Institute® proved the ROI of MaxKnowledge employee training on student retention to be over 500%.

MaxKnowledge leadership development courses are sponsored by Harvard Business Publishing and feature content from Harvard ManageMentor®.

Performance Group

This course provides you with a lifelong peer-to-peer learning opportunity through a specific Performance Group created within the Career Ed Lounge, a learning community of career education professionals. This allows you to learn and share with your peers at any time you want, even after you complete the course.

Go to the Performance Group for this Course

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Course Testimonials

"I feel that this course was very helpful to my new role as a program director. I learned many valuable ideas and new techniques to better deal with any difficult interactions that may arise. I would highly recommend this course to others."

"The course is great. It gives us the ability to reinforce our managerial skills and it will be of great help in the future."

"This course provides a very practical discussion about a topic that is classically hard to pin down. I would recommend that many people in the organization complete this course."

"Great course! I've got some new tools in my box."

"Excellent course! I look forward to implementing the knowledge I've gained into my workplace."

"Another very well done course - applicable, with real information that I can use on-the-job. In particular, the charts throughout (emotions, vocabulary, barriers, etc.) are great reference tools. "

"The course is definitely one that I recommend to others. The tools and tips are definitely a plus. This was an very informative course."

"Excellent course for managers to learn principles that will enable effective leadership skills in conflict resolution."

"This course has really strengthened my outlook on best practices to manage conflict in the workplace. I'll share these processes with my team, as well as, encourage my co-workers to complete this course. Thank you for adding this training. It's truly beneficial for all employees, not just managers."

"I believe this will impact how I view all conflict situations going forward and allow me to better resolve them."

"This course really made a difference in how I view difficult interactions at work. I very much appreciated ML122! Thank you!!!"

"This course required critical thinking which helped me to understand the concepts and be better able to apply in the real world"

Course Objectives

Difficult Interactions

Decide which types of situations are worth investing time and energy to resolve.
Overcome barriers to action.
Identify the interpersonal differences that trigger difficult interactions.
Productively discuss the emotions that difficult interactions can raise.
Design solutions that satisfy your and the other party's most important interests and concerns.
Coach your direct reports to help them learn to resolve difficult interactions.

Course Structure

Course Format

Can Start Anytime
Self-paced (within course enrollment timeframe)
4 Hours of Activities

Completion Requirements

Study Course Content
Pass ALL Required Quizzes

Digital Badge & Certificate of Completion

4 Hours of Continuing Education
Awarded upon successful completion of course

Course Rating

Certification Credits

This course provides a Certificate of Completion with 4 hours of continuing education credits.
This course provides credit toward the Certified Higher Education Professional (CHEP) credential in the following specialization area(s):
- CHEP in Admissions
- CHEP in Campus Operations
- CHEP in Career Services
- CHEP in Leadership
This course provides credit toward the continuing education requirements for CHEPs in all areas of specialization.

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