Course Testimonials
"I feel that this course was very helpful to my new role as a program director. I learned many valuable ideas and new techniques to better deal with any difficult interactions that may arise. I would highly recommend this course to others."
"The course is great. It gives us the ability to reinforce our managerial skills and it will be of great help in the future."
"This course provides a very practical discussion about a topic that is classically hard to pin down. I would recommend that many people in the organization complete this course."
"Great course! I've got some new tools in my box."
"Excellent course! I look forward to implementing the knowledge I've gained into my workplace."
"Another very well done course - applicable, with real information that I can use on-the-job. In particular, the charts throughout (emotions, vocabulary, barriers, etc.) are great reference tools. "
"The course is definitely one that I recommend to others. The tools and tips are definitely a plus. This was an very informative course."
"Excellent course for managers to learn principles that will enable effective leadership skills in conflict resolution."
"This course has really strengthened my outlook on best practices to manage conflict in the workplace. I'll share these processes with my team, as well as, encourage my co-workers to complete this course. Thank you for adding this training. It's truly beneficial for all employees, not just managers."
"I believe this will impact how I view all conflict situations going forward and allow me to better resolve them."
"This course really made a difference in how I view difficult interactions at work. I very much appreciated ML122! Thank you!!!"
"This course required critical thinking which helped me to understand the concepts and be better able to apply in the real world"