Certified Course

Module 1: Learn the Basics

• Describe why admissions representative training is offered in your state.
• Explain expectations of prospective students.
• Recognize and use words and terms commonly used during the admissions process.
• Create and demonstrate the ability to use a paper or electronic resource notebook to manage documents.
• Outline the pros and cons of using paper or electronic resource notebooks.
• Identify ways to locate information you need to know about your institution.
• List resources at your institution to locate all policies and procedures that impact on your role in admissions.
• List strategies in place to market your institution programs.

Module 2: Understand Your State Guidelines

• Explain the rules and regulations that affect admissions representatives, recruiters, and agents as defined by your state licensing agency.
• Identify each section of the catalog and what is required to be included in an approved catalog.
• Locate each section of the enrollment agreement and demonstrate ability to accurately complete all sections and explain to applicants.
• Explain the cancellation and refund policies for your institution.
• Demonstrate your ability to discuss rules and guidelines that relate to transferring course credit into your institution and to the transfer of credits from your institution to another institution.
• Cite Do's and Don'ts and related sanctions and penalties.
• Explain student complaint processes.

Module 3: Get to Know Your Institution

• List the departments and directors at your institution.
• Cite the admissions requirements for programs at your institution.
• List the financial aid and tuition assistance programs at your institution and your role in providing this information.
• Summarize the details of each of the training programs and courses offered at your institution.
• Explain all the student services offered by your institution and how students benefit.
• Outline the employment and job search services available through your institution.

Module 4: Stay Up-To-Date and Compliant

• Identify admissions and other training recommended or required for admissions staff.
• List all accreditation and regulatory agencies that have oversight over your institution.
• Give examples of required and optional meetings and networking opportunities for admissions staff.
• Create a list of publications and online resources of value to admissions staff.
• Discuss examples of limitations imposed on admissions representatives in relation to marketing and financial aid.
• List examples of what an admissions representative can and cannot do and resultant sanctions and penalties.
• Recognize areas of non-compliance and consequences of behavior.