Certified Course

Certified Courses
Admissions Staff
AD115

Effective Questioning and Listening

Questioning and listening are essential elements of communication - especially when working with students. This course provides an in-depth understanding of the purpose of skillful listening, and how this is necessary to be the most effective in your position. In addition, this course provides an in-depth understanding of the purpose and types of meaningful questions. You'll be introduced to the fundamentals of both questioning and listening, as well as new tools and techniques to help you refine your questioning and listening skills.

Course Rating
Course Testimonials
Course Structure
Course Objectives
Performance Group
Certification Credits

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In conjunction with the Kentucky Community and Technical College System, MaxKnowledge has been honored by the 1EdTech Consortium as a Learning Impact Award Finalist for scaling pedagogical knowledge and practice through evidence-based technology.

MaxKnowledge Founder & CEO, Dr. Amir Moghadam, has been named as one of Career College Central's top 12 innovators leaping forward with ideas that have influenced the career education realm.

MaxKnowledge Chief Learning Officer, Tarlon Moghadam, has been named as one of Career Education Review's top 20 leaders changing career education.

In collaboration with the Universal Technical Institute, an independent evaluation study by the ROI Institute® proved the ROI of MaxKnowledge employee training on student retention to be over 500%.

MaxKnowledge leadership development courses are sponsored by Harvard Business Publishing and feature content from Harvard ManageMentor®.

Performance Group

This course provides you with a lifelong peer-to-peer learning opportunity through a specific Performance Group created within the Career Ed Lounge, a learning community of career education professionals. This allows you to learn and share with your peers at any time you want, even after you complete the course.

Go to the Performance Group for this Course

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Course Testimonials

"I really appreciated how this course broke down question types and why they are important in buildling rapport and getting the information needed."

Course Objectives

Module 1: The Power of Questions

Understand the purpose and power of questions
Comprehend the six universal questions
Recognize open and closed and above and below the line questions

Module 2: Questioning Tools and Techniques

Define skilled and unskilled questions
Utilize skilled questioning techniques
Identify questioning traps to avoid
Employ the best practices in questioning

Module 3: The Fundamentals of Listening

Understand the fundamentals of listening skills
Assess your current listening skill level
Know the difference between good listening skills and poor listening skills
Identify your barriers to listening
Employ empathic listening

Module 4: Listening Tools and Techniques

Utilize active listening
Employ listening techniques and best practices
Incorporate enhanced listening and questioning skills into your communications

Course Structure

Course Format

Can Start Anytime
Self-paced (within course enrollment timeframe)
4 Hours of Activities

Completion Requirements

Study Course Content
Pass ALL Required Quizzes

Digital Badge & Certificate of Completion

4 Hours of Continuing Education
Awarded upon successful completion of course

Course Rating

Certification Credits

This course provides a Certificate of Completion with 4 hours of continuing education credits.
This course provides credit toward the Certified Higher Education Professional (CHEP) credential in the following specialization area(s):
- CHEP in Admissions
This course provides credit toward the continuing education requirements for CHEPs in all areas of specialization.

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