Certified Course

Certified Courses
Admissions Staff
AD114

Adapting Your Communication for Successful Connections

Today's admissions professionals need expanded methods to adapt to where the prospective student is in the decision-making process. Whether you work with students online, face-to-face, or a little of both, adding variety will help you successfully connect with your students. In this course, you will discover ways to improve your connections with prospective students, best practices for inbound and outbound communication, how to address challenges in the moment, and methods for effective follow-up that improve your effectiveness as an admissions professional.

Course Rating
Course Testimonials
Course Structure
Course Objectives
Performance Group
Certification Credits

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In conjunction with the Kentucky Community and Technical College System, MaxKnowledge has been honored by the 1EdTech Consortium as a Learning Impact Award Finalist for scaling pedagogical knowledge and practice through evidence-based technology.

MaxKnowledge Founder & CEO, Dr. Amir Moghadam, has been named as one of Career College Central's top 12 innovators leaping forward with ideas that have influenced the career education realm.

MaxKnowledge Chief Learning Officer, Tarlon Moghadam, has been named as one of Career Education Review's top 20 leaders changing career education.

In collaboration with the Universal Technical Institute, an independent evaluation study by the ROI Institute® proved the ROI of MaxKnowledge employee training on student retention to be over 500%.

MaxKnowledge leadership development courses are sponsored by Harvard Business Publishing and feature content from Harvard ManageMentor®.

Performance Group

This course provides you with a lifelong peer-to-peer learning opportunity through a specific Performance Group created within the Career Ed Lounge, a learning community of career education professionals. This allows you to learn and share with your peers at any time you want, even after you complete the course.

Go to the Performance Group for this Course

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Course Testimonials

"It was a very interesting course."

"This is my first online course and I am motivated. It challenged me to focus, listen attentively and manage my time effectively in order to go through the various topics, study and to complete this course. I will practice what I have learned in this course, share my knowledge and recommend this online course to others."

Course Objectives

Module 1: Fostering Communication Excellence

Understand buying behaviors of todayâ€™s students
Define key components of the traditional admissions interview
Determine the benefits and drawbacks of the admissions interview
Identify a new â€˜carrotâ€™ in the admissions approach for prospective students

Module 2: Mastering Inbound and Outbound Communication

Discover common communication tools to reach prospective students
Identify alternative outreach methods that improve student connections
Define best practices for inbound and outbound communication

Module 3: Successfully Handling Challenges and No Shows

Identify and address common challenges
Determine techniques to address challenges successfully
Define effective methods for rescheduling students who â€œno showâ€

Module 4: Creative Follow-Up for Better Results

Articulate purpose of follow-up
Identify effective follow-up strategies
Create an action plan to maximize success

Course Structure

Course Format

Can Start Anytime
Self-paced (within course enrollment timeframe)
4 Hours of Activities

Completion Requirements

Study Course Content
Pass ALL Required Quizzes

Digital Badge & Certificate of Completion

4 Hours of Continuing Education
Awarded upon successful completion of course

Course Rating

Certification Credits

This course provides a Certificate of Completion with 4 hours of continuing education credits.
This course provides credit toward the Certified Higher Education Professional (CHEP) credential in the following specialization area(s):
- CHEP in Admissions
This course provides credit toward the continuing education requirements for CHEPs in all areas of specialization.

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