Certified Course

Certified Courses
Operations Team
ML139

Customer Focus

This course will show you how to target the right customers and build their long-term loyalty by developing systems for learning about, - and responding to, their needs.

This course features content from
Harvard ManageMentor ®

Course Rating
Course Testimonials
Course Structure
Course Objectives
Performance Group
Certification Credits

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In conjunction with the Kentucky Community and Technical College System, MaxKnowledge has been honored by the 1EdTech Consortium as a Learning Impact Award Finalist for scaling pedagogical knowledge and practice through evidence-based technology.

MaxKnowledge Founder & CEO, Dr. Amir Moghadam, has been named as one of Career College Central's top 12 innovators leaping forward with ideas that have influenced the career education realm.

MaxKnowledge Chief Learning Officer, Tarlon Moghadam, has been named as one of Career Education Review's top 20 leaders changing career education.

In collaboration with the Universal Technical Institute, an independent evaluation study by the ROI Institute® proved the ROI of MaxKnowledge employee training on student retention to be over 500%.

MaxKnowledge leadership development courses are sponsored by Harvard Business Publishing and feature content from Harvard ManageMentor®.

Performance Group

This course provides you with a lifelong peer-to-peer learning opportunity through a specific Performance Group created within the Career Ed Lounge, a learning community of career education professionals. This allows you to learn and share with your peers at any time you want, even after you complete the course.

Go to the Performance Group for this Course

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Course Testimonials

"Good Course!! This will be a good discussion for our team meetings."

"The information presented was very helpful."

"The information this course offers is very helpful and beneficial. I especially enjoyed the downloadable worksheets. I will definitely be using some of this context in my classroom."

"I benefited a great deal from this course. I will definitely be taking some of what I learned to the classroom. I especially like the downloadable worksheets this course offers that can be used in calculating goals for customers as well as employees."

"The course helped me look at 'customer focus' as a whole. It's very important to focus on all of the details."

"Customer Focus was a very good course. The emphasis on treating employees well was outstanding. Allowing latitude, emphasis on training and avoiding the morale killer, micro managing. "

Course Objectives

Customer Focus

Understand the service-profit chain-and in particular the interrelationships among customer satisfaction, customer loyalty, employee capability, and company profitability.
Build and refine a process for delivering extraordinary value to these key customers.

Course Structure

Course Format

Can Start Anytime
Self-paced (within course enrollment timeframe)
4 Hours of Activities

Completion Requirements

Study Course Content
Pass ALL Required Quizzes

Digital Badge & Certificate of Completion

4 Hours of Continuing Education
Awarded upon successful completion of course

Course Rating

Certification Credits

This course provides a Certificate of Completion with 4 hours of continuing education credits.
This course provides credit toward the Certified Higher Education Professional (CHEP) credential in the following specialization area(s):
- CHEP in Campus Operations
This course provides credit toward the continuing education requirements for CHEPs in all areas of specialization.

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