Certified Course

Certified Courses
AD108R

Best Practices in an Ethical Enrollment Process

Ethical behavior in recruitment is essential to student and institutional success and is a crucial component of a compliant institution. This course provides a framework to evaluate your current admissions interview process and offers new tools that allow for meaningful connections with today's students. An ethical enrollment process will help your students make their own best decisions and will increase the effectiveness of your admissions personnel.

Course Rating
Course Testimonials
Course Structure
Course Objectives
Performance Group
Certification Credits

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In conjunction with the Kentucky Community and Technical College System, MaxKnowledge has been honored by the 1EdTech Consortium as a Learning Impact Award Finalist for scaling pedagogical knowledge and practice through evidence-based technology.

MaxKnowledge Founder & CEO, Dr. Amir Moghadam, has been named as one of Career College Central's top 12 innovators leaping forward with ideas that have influenced the career education realm.

MaxKnowledge Chief Learning Officer, Tarlon Moghadam, has been named as one of Career Education Review's top 20 leaders changing career education.

In collaboration with the Universal Technical Institute, an independent evaluation study by the ROI Institute® proved the ROI of MaxKnowledge employee training on student retention to be over 500%.

MaxKnowledge leadership development courses are sponsored by Harvard Business Publishing and feature content from Harvard ManageMentor®.

Performance Group

This course provides you with a lifelong peer-to-peer learning opportunity through a specific Performance Group created within the Career Ed Lounge, a learning community of career education professionals. This allows you to learn and share with your peers at any time you want, even after you complete the course.

Go to the Performance Group for this Course

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Course Testimonials

"I found a lot of helpful points for improving myself as an admissions representative. It was nice to take this course and remind me of what I do and why."

"Excellent online course to enhance admissions skills and stay updated."

"I really liked the structure. I think all admissions staff should take this course!"

"Great course! We all need more courses about ethics and interpersonal skills."

"The content of this course was excellent, informative and practical! The topic ..Best Practices in an Ethical Enrollment Process..very timely. It is an ambition and thorough handling of the topics and each area had substantial content. This scope and depth deserves a more realistic expectation for completion. In my experience ..it was well over 4 hours! "

"I loved it. It was very easy to follow and beneficial."

"Great course! I will definitely be using most of these tools during the Enrollment process."

"The online course was a good refresher for experienced admissions reps and would be an excellent mode of learning for new reps. Emphasis was on the student, listen actively and be honest."

"Dr. Jean Norris, her company and her associates are outstanding. This course was even more enjoyable being presented from a professional, whom I respect very much. I have been through training with Dr. Jean in the past and it was a pleasant surprise to hear her welcoming voice upon starting this training. "

Course Objectives

Module 1: Charting a New Course

Explore the history and effectiveness of processes used in admissions
Identify the changing needs of todayâ€™s students
Discuss the essential traits of successful salespeople
Articulate the benefits of a framework
Review components of an ethical enrollment process

Module 2: Exploring the Prospectâ€™s Environment

Define the prospectâ€™s environment
Identify tools to help gather information
Recognize typical challenges to enrollment
Explore the art of active listening
Uncover the impact of powerful questioning techniques

Module 3: Improving Resourcefulness

Know how to build student resourcefulness
Identify techniques for addressing challenges to enrollment
Recognize the difference between attributes and benefits
Realize the importance of seeking agreement

Module 4: Planning for Success

Identify best practices for presenting tuition and financial options
Develop skills to support prospective students
Identify tools to support decision-making
Define best practices for follow-up
Explore methods for earning referrals

Course Structure

Course Format

Can Start Anytime
Self-paced (within course enrollment timeframe)
4 Hours of Activities

Completion Requirements

Study Course Content
Pass ALL Required Quizzes

Digital Badge & Certificate of Completion

4 Hours of Continuing Education
Awarded upon successful completion of course

Course Rating

Certification Credits

This course provides a Certificate of Completion with 4 hours of continuing education credits.
This course provides credit toward the Certified Higher Education Professional (CHEP) credential in the following specialization area(s):
- CHEP in Admissions
This course provides credit toward the continuing education requirements for CHEPs in all areas of specialization.

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