Certified Course

Certified Courses
AD106R

Powerful Telephone Techniques

Whether your admissions personnel work exclusively by telephone or use the phone for setting a face-to-face appointment, they need a tool kit of powerful telephone techniques to be successful in working with students. This course provides best practices for both inbound and outbound calls. Admissions professionals learn how to project professionalism and a positive attitude in their telephone personality and identify methods for conducting effective and appropriate calls.

Course Rating
Course Testimonials
Course Structure
Course Objectives
Performance Group
Certification Credits

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In conjunction with the Kentucky Community and Technical College System, MaxKnowledge has been honored by the 1EdTech Consortium as a Learning Impact Award Finalist for scaling pedagogical knowledge and practice through evidence-based technology.

MaxKnowledge Founder & CEO, Dr. Amir Moghadam, has been named as one of Career College Central's top 12 innovators leaping forward with ideas that have influenced the career education realm.

MaxKnowledge Chief Learning Officer, Tarlon Moghadam, has been named as one of Career Education Review's top 20 leaders changing career education.

In collaboration with the Universal Technical Institute, an independent evaluation study by the ROI Institute® proved the ROI of MaxKnowledge employee training on student retention to be over 500%.

MaxKnowledge leadership development courses are sponsored by Harvard Business Publishing and feature content from Harvard ManageMentor®.

Performance Group

This course provides you with a lifelong peer-to-peer learning opportunity through a specific Performance Group created within the Career Ed Lounge, a learning community of career education professionals. This allows you to learn and share with your peers at any time you want, even after you complete the course.

Go to the Performance Group for this Course

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Course Testimonials

"It's a really good online course."

"This course gave me some tips on how to use the phone more effectively."

"Excellent! Very useful to make everyday goals!!"

"Overall the course was great and very helpful. I am looking forward to use these new strategies to improve my skills "

"I enjoyed the course very much and learned some valuable new tools that I will implement in my day to day activities."

"It is my opinion that the subject matter presented in this course was very relevant. I love having access to the Lounge for it will only leverage the learning process."

"This course provided me with helpful tools to use in my phone presentation"

"Overall good course. It not only was a refresher but in several instances I actually learned a thing or two that I plan on applying in real world scenario's. "

"This course helped me identify opportunities using phone calls that I did not know existed. "

"The structure to the course is well organized and well explained. The videos were very helpful. Thank you :)"

"This course has given me new insights and tools to master phone conversation. I am sure it will lead to better success on the phone and improve enrollments."

"The information of the course is very useful to improve the way of doing the recruitment process"

"I have always felt a lack in my telephone skills and compared my use to that of others with training. Now that I have received official training I have the confidence and knowledge i need to apply to my job. I would encourage others to take this course whether as a novice or for a refresher."

"Excellent course, I have learned a lot from it! "

"This module helped me outline how to properly address obstacles during Admissions and how to have the best solutions to apply."

Course Objectives

Module 1: The Inbound Call Experience

Project professionalism and a positive attitude in your telephone personality.
Design an effective process for inbound calls.
Identify best practices for inbound calls.
Manage inbound calls while providing the best service.

Module 2: Mastering Outbound Calls

Define the â€œ10 commandmentsâ€ of outbound calls.
Understand the anatomy of a call.
Identify best practices for outbound calls.
Develop a tool kit to ensure success.

Module 3: Handling Obstacles and No-Shows

Understand how students 'buy'
Identify the most common obstacles.
Understand how students buy.
Articulate techniques for overcoming obstacles.
Discuss effective methods for rescheduling a no-show.

Module 4: Voicemails That Get Results

Understand why most voicemails are never returned.
Know the purpose of leaving a voicemail.
Identify tips for improving messages.
Use a voicemail message as an advertising opportunity.
Apply learned principles to develop outlines that get results.

Course Structure

Course Format

Can Start Anytime
Self-paced (within course enrollment timeframe)
4 Hours of Activities

Completion Requirements

Study Course Content
Pass ALL Required Quizzes

Digital Badge & Certificate of Completion

4 Hours of Continuing Education
Awarded upon successful completion of course

Course Rating

Certification Credits

This course provides a Certificate of Completion with 4 hours of continuing education credits.
This course provides credit toward the Certified Higher Education Professional (CHEP) credential in the following specialization area(s):
- CHEP in Admissions
This course provides credit toward the continuing education requirements for CHEPs in all areas of specialization.

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