Certified Course

Certified Courses
AD105

Communication Essentials

Effective communication skills are essential in every aspect of life - especially in our work with students. This course provides a foundational understanding of all forms of communication and offers new techniques to improve admissions performance. In addition, a communication hierarchy provides participants with an advanced understanding of rapport building and connecting with today's students.

Course Rating
Course Testimonials
Course Structure
Course Objectives
Performance Group
Certification Credits

Purchase Training

Access Course

In conjunction with the Kentucky Community and Technical College System, MaxKnowledge has been honored by the 1EdTech Consortium as a Learning Impact Award Finalist for scaling pedagogical knowledge and practice through evidence-based technology.

MaxKnowledge Founder & CEO, Dr. Amir Moghadam, has been named as one of Career College Central's top 12 innovators leaping forward with ideas that have influenced the career education realm.

MaxKnowledge Chief Learning Officer, Tarlon Moghadam, has been named as one of Career Education Review's top 20 leaders changing career education.

In collaboration with the Universal Technical Institute, an independent evaluation study by the ROI Institute® proved the ROI of MaxKnowledge employee training on student retention to be over 500%.

MaxKnowledge leadership development courses are sponsored by Harvard Business Publishing and feature content from Harvard ManageMentor®.

Performance Group

This course provides you with a lifelong peer-to-peer learning opportunity through a specific Performance Group created within the Career Ed Lounge, a learning community of career education professionals. This allows you to learn and share with your peers at any time you want, even after you complete the course.

Go to the Performance Group for this Course

Course Disclaimer

Please review our Terms of Service for additional information regarding your use of this site.

Course Testimonials

"Made me stop and think about how to really listen and hear what is being said to me not what I think I am going to hear."

"Great course, I learned a lot!"

"Really enjoyed this course! It really opened my eyes to improving my communication skills!"

"It was a great learning experience. I feel that I have improved my communication skills as an Admissions Representative by mirroring the prospective student."

"I was very pleased with this course. I have a lot more knowledge of communication with prospects and people in general that I will use this with."

"I enjoyed learning about communication skills because they are so important in my profession. Thank you!"

"This was a great course. Challenging enough to make you think and interactive enough to make it fun. I will definitely suggest this course for anyone in higher education admissions thank you"

"Good course with interesting content. I walk away with principles to practice, apply and improve. Thanks for a positive experience."

"Iâ€™ve always known the difference between Empathic and Sympathetic, however, I didn't realize until taking this course how much I listen and converse sympathetically. I am now more aware and intend on listening more empathetically. This will also help me be less judgmental. Great Course!"

"Although I felt I was an excellent communicator, I learned new ideas and methods and am looking forward to putting them into practice at my school and personally as well. This course was easy to follow and interesting as well. It was very well presented."

"This online course is incredible. It has very important and useful to my work."

"Examples and detailed explanations were very useful. The course allowed for introspection of my own daily habits and realization of how aligned my current skills are to the content."

"Thank you for bring such interactive approach on this course. It is really beneficial for my upcoming tasks and work related experiences."

"Very detailed course that allows people to understand communications basics."

Course Objectives

Module 1: Methods of Communication

Identify common components of communication.
Understand your communication capacity.
Articulate the steps in the communication formula.
Apply communication formula to various forms of communication.

Module 2: Principles of Communication

Define the Five Principles of Effective Communication.
Learn common body language signals.
Understand how you are influenced and how you may influence others.
Articulate the difference between empathy and sympathy.

Module 3: Advanced Listening Skills

Identify how listening helps us to connect with others.
Uncover the ways we may limit our listening.
Learn the three levels of listening.
Understand active listening.
Identify your personal areas for refinement.

Module 4: Making the Connection

Discover 4 essential skills for connecting with people.
Identify methods for reading people.
Incorporate skills into your daily interactions.
Apply skills learned.

Course Structure

Course Format

Can Start Anytime
Self-paced (within course enrollment timeframe)
4 Hours of Activities

Completion Requirements

Study Course Content
Pass ALL Required Quizzes

Digital Badge & Certificate of Completion

4 Hours of Continuing Education
Awarded upon successful completion of course

Course Rating

Certification Credits

This course provides a Certificate of Completion with 4 hours of continuing education credits.
This course provides credit toward the Certified Higher Education Professional (CHEP) credential in the following specialization area(s):
- CHEP in Admissions
This course provides credit toward the continuing education requirements for CHEPs in all areas of specialization.

About Help Contact Terms Privacy

We use cookies to personalize your browsing experience. By using this site, you consent to our use of cookies as explained in our Privacy Policy. Accept Cookies and Close this Message